Frequently Asked Questions
Everything you need to know about the GenerLink Hybrid Transfer Switch System
What is the GenerLink Hybrid Transfer Switch?
The GenerLink is a UL-listed, socket-mounted transfer switch that provides a safe and easy way to connect a portable generator to your home's electrical system without the need for rewiring or subpanels.
Do I need a professional electrician for installation?
Installation is performed at the electric meter. While the device is plug-and-play, most local utilities require a licensed electrician or utility technician to perform the installation to ensure safety and compliance.
How long does shipping take for the GenerLink system?
Standard orders are typically processed within 2-3 business days. Due to the specialized nature of the equipment, delivery via freight or standard carrier usually takes 5-10 business days depending on your location.
What is your return policy for electrical components?
We accept returns on unopened and uninstalled units within 30 days of delivery. Because this is a critical safety device, items that have been installed or have broken factory seals cannot be returned.
Is the GenerLink compatible with all portable generators?
GenerLink is compatible with most portable generators that have a 120/240V AC output and a 30-amp or 50-amp receptacle. Please check our compatibility guide to ensure your generator's plug type matches the system.
Does the system come with a warranty?
Yes, every GenerLink Hybrid Transfer Switch includes a 7-year manufacturer warranty covering defects in materials and workmanship under normal use.